Technical skills (Required – Must to have) 10+ years of experience in customer facing roles. Working knowledge of EUC operations including Remote support and Deskside support Know how on ITIL Framework ITIL Certification would be recommended
Mandatory skills* Service Manager - Working knowledge of EUC operations including Remote support and Deskside support, Stakeholder management, Partner management, ITIL Frame work. Desired skills* Agile methodologies, Customer Service skills, Excellent written and oral communication Technical