IT On-Site Support Engineer (m/f/d) Frankfurt Responsibilities About the RoleWe are looking for a dedicated and proactive IT On-Site Support Engineer to join our local team. In this role, you will be the primary point of
ASP Operations Manager Frankfurt Responsibilities - Manage the day-to-day operations of the ASP (Authorized Service Partner) network across the EMEA region;- Monitor ASP service performance, process execution, and issue resolution to ensure stable and consistent service
Quality & Escalation Specialist für General Support (m/w/d) Frankfurt Responsibilities - Qualitätsprüfung und Nachverfolgung von General-Support-Tickets, Anrufen und Eskalationsfällen- Eigenständige Bearbeitung von komplexen oder risikobehafteten Eskalations- und Beschwerdefällen- Überwachung der Einhaltung von Serviceprozessen, Eskalationsregeln und Kommunikationsstandards-
Technical Support Engineer Frankfurt Responsibilities As a Technical Support Specialist, you will handle more complex technical inquiries and support customers with advanced troubleshooting:- Handling technical customer inquiries as part of 2nd-level support via ticket system, phone,
Technical Support Leader Frankfurt Responsibilities - Provide technical leadership and coordination for complex technical support cases across the EMEA region- Prioritize tickets and support escalation and resource allocation decisions- Deliver technical guidance and coaching to the