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Supervise and oversee daily Front Desk operations including guest check-ins/check-outs, room assignments, billing, and cash handling to ensure smooth and efficient operations. Lead, coach, and support Guest Service Agents (GSA) in delivering excellent guest service and handling guest
- Front Desk Operations: Handle guest check-ins and check-outs, manage room assignments, process payments, and maintain accurate records. - Guest/Front Support: Provide excellent customer service by addressing inquiries, resolving basic complaints, and offering recommendations for local attractions and services.
