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Supervise and oversee daily Front Desk operations including guest check-ins/check-outs, room assignments, billing, and cash handling to ensure smooth and efficient operations. Lead, coach, and support Guest Service Agents (GSA) in delivering excellent guest service and handling guest inquiries, complaints,
Oversee the overall day-to-day hotel operations to ensure smooth, efficient, and guest-focused service delivery. Manage and supervise Front Office, Housekeeping, Engineering, Security, and outsourced operations to maintain operational standards. Ensure guestrooms, public areas, and hotel facilities are
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