A Moving Experience. Management Lead, mentor, coach and develop the End-user Services team; evolve the operating model (intake, prioritization, escalations, vendor coordination) and ensure consistent execution. Own service performance and continuous improvement using KPIs/SLA/CSAT, problem management,
A Moving Experience. Requirements: Support the software project in technical clarification, breakdown and tracking of requirements, e.g. transform customer requirements to internal software requirements Track the end to end progress of the software requirements and defect