DEINE MISSION BEI UNSAls erfahrener Support Professional (m/w/d) kennst du die Dynamik moderner Cloud- und SaaS-Infrastrukturen und hebst unseren Kundensupport aufs nächste Level. Du übernimmst von Anfang an Eigenverantwortung für komplexe Fragestellungen, treibst die Standardisierung unserer
A Moving Experience. Management Lead, mentor, coach and develop the End-user Services team; evolve the operating model (intake, prioritization, escalations, vendor coordination) and ensure consistent execution. Own service performance and continuous improvement using KPIs/SLA/CSAT, problem management,
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